Privacy policy

Privacy Policy – Top Lucks

Last updated: January 14, 2026

Top Lucks operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Top Lucks is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including debit/credit card details, payment method, transaction information, confirmations and other payment details.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including the items you view, add to cart, wishlist, purchase, return, exchange, cancel, and past order history.

  • Communications including information you share with us through customer support inquiries.

  • Device information including your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including how you interact with the Services, and browsing behavior on our store.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, communicate with us, or provide details through the Services.

  • Automatically through cookies and similar technologies when you use our website.

  • From service providers who help us operate the store (payment processing, shipping, analytics, customer support).

  • From third parties or partners where allowed by law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

✅ Provide, Tailor, and Improve the Services

To:

  • Process payments and fulfill orders

  • Deliver products and arrange shipping

  • Manage accounts and order details

  • Handle returns and exchanges

  • Remember your preferences and products you like

  • Improve store performance and experience

  • Recommend products based on your shopping activity

✅ Marketing and Advertising

To:

  • Send promotional offers and updates via email, SMS, or ads

  • Display personalized advertising based on your activity (cart, browsing, purchases)

✅ Security and Fraud Prevention

To:

  • Protect store and customer accounts

  • Detect and prevent fraud, misuse, or illegal activity

  • Ensure safe shopping and payment processes

✅ Communicating with You

To:

  • Provide customer support and respond to inquiries

  • Keep you informed about orders, shipping, returns, or account activity

✅ Legal Reasons

To:

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce store policies and agreements

4. How We Disclose Personal Information

We may share your information only when necessary for legitimate purposes such as:

  • With Shopify and service providers (payments, shipping, analytics, customer support, IT services)

  • With marketing and advertising partners (for targeted promotions)

  • When you request or consent to sharing (shipping providers, integrations, social media logins)

  • With affiliates or within our corporate group

  • In legal situations or business transactions (merger, acquisition, legal claims)

5. Relationship With Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services.

Your data may be transferred and processed outside your country as part of Shopify’s operations.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy on their official website.

6. Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy, security, or content of any third-party site. Please review their policies separately.

7. Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal data from children under the age of majority in your jurisdiction.

If you believe a child has shared personal information with us, you may contact us for deletion.

8. Security and Retention of Your Information

We use reasonable steps to protect your information, but no security system is 100% secure.

We retain personal information only as long as necessary for:

  • Account maintenance

  • Order processing and service delivery

  • Legal compliance

  • Dispute resolution and enforcement

9. Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to Access / Know what data we hold

  • Right to Delete your data

  • Right to Correct inaccurate details

  • Right of Portability (data copy transfer)

  • Marketing Opt-Out via unsubscribe in emails

We will not discriminate against you for exercising these rights.

10. Complaints

If you have complaints about how we handle your personal information, you may contact us directly. You may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Your personal information may be transferred outside your country. If you are in the EU/UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions, concerns, or want to exercise your privacy rights, contact us:

📍 Top Lucks
📞 0310 2980991
📧 Toplucks@gmail.com